Krika Privacy Policy — Our Commitment to Protecting Your Information

Welcome to krika.biz. We understand that sharing your personal information on an online gaming platform may raise a number of questions. This privacy policy is designed to answer those questions directly and honestly.

At krika, protecting your privacy is not just a legal obligation — it is a core part of our business values. Earning the trust of millions of Bangladeshi players means that safeguarding their data is our foremost responsibility.

This privacy policy applies when you browse the krika website, create an account, participate in games, or use any of our services. If you have any questions after reading this policy, our support team is always on hand to help.

Krika only collects information that is strictly necessary. No unnecessary personal data is ever requested. Below is a breakdown of what we collect:

We use information you provide voluntarily (registration forms, support chats), data collected automatically (cookies, log files), and information gathered during verification (identity documents). Every piece of data we collect has a specific and legitimate purpose behind it.

Krika uses your information solely for the purposes listed below — it is never used for anything beyond what is stated here:

• To enable account creation, management, and verification.
• To securely process all financial transactions, including deposits and withdrawals.
• To send you relevant bonuses, promotions, and offers.
• To maintain platform security and detect fraudulent activity.
• To promote responsible gaming and identify problematic gaming patterns.
• To meet legal and regulatory obligations.
• To provide customer support and resolve complaints.
• To improve the platform experience and quality of service.

If you no longer wish to receive promotional emails or SMS messages, you can turn off marketing communications from your account settings at any time.

Krika takes your privacy seriously. However, in certain situations, limited data sharing may be necessary:

• Payment Processors: Only the minimum necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to complete transactions.
• Identity Verified By: With authorized identity verification services for the KYC process.
• Legal Authorities: As required by a court order or applicable legal obligation.
• Security Partners: With authorized security services to prevent fraud and money laundering.

All third parties that krika works with operate under strict confidentiality agreements and are not permitted to share your information with anyone else.

Krika employs industry-leading technical measures to keep your data secure. Our security framework operates on the following levels:

• 256-bit SSL Encryption: All communication between your browser and krika's servers is encrypted.
• Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
• Firewall Protection: Advanced firewall systems to block unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent security experts.
• Data Centre Security: Data centres secured at both the physical and digital level.
• Real-Time Monitoring: Suspicious activity is detected automatically, 24/7.

Cookies are small text files stored in your browser. krika uses the following types of cookies:

• Essential Cookies: Essential for the website to function properly. These cookies maintain login sessions and security.
• Functionality Cookies: Remembers your preferences and settings so you don't have to reconfigure them on your next visit.
• Analytics Cookies: Helps us understand which parts of the platform are used most, allowing us to improve our services accordingly.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain krika features.

Krika believes you should have full control over your personal data. Your key rights are outlined below:

To exercise these rights support@krika.bizEmail us or reach out via live chat. We aim to respond within 30 days.

Krika does not retain your data longer than necessary. Retention periods for different types of data are outlined below:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Financial Transactions: 7 years from the date of the last transaction (in accordance with financial regulations).
• Communication Logs: Support chat and email records are retained for 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Marketing Preferences: Deleted immediately upon unsubscription.

Once the designated retention period expires, data is securely and permanently deleted or fully anonymized so that it can no longer be linked to you.

Krika is strictly for users aged 18 and above. We do not knowingly collect information from or provide services to anyone under that age.

• Age verification is mandatory at the time of registration.
• If there is any suspicion that a user is under 18, the account is suspended immediately.
• If we become aware that any data belonging to a minor has been collected, it will be deleted immediately.

Krika may update this privacy policy as needed. Our approach to changes is as follows:

• Members will be notified by email or via the platform before any significant changes take effect.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of krika after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions are available upon request.

Visit this page regularly to stay up to date. If you have any questions about changes, our support team is here to help.

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@krika.biz
• Live Chat: Available 24/7 from any page on the website.
• Average response time: under 3 minutes (live chat), within 24 hours (email).

Our dedicated privacy team reviews every request with care and works to resolve it as quickly as possible. For more information, visit our FAQ Page View.